Simplifying pharmacy for your LTC facility
Your local pharmacy team who answers the phone and knows your building. Unit-dose packaging, eMAR integration, same-day delivery for skilled nursing, assisted living, memory care and group homes, with 24/7 availability.
You reach our pharmacy team directly, not a call center queue three states away. They learn your residents, your nurses and your workflow.
We run delivery routes out of Traverse City and Kalamazoo, so orders arrive the same day rather than on a regional hub's schedule.
New admissions and STAT orders don't wait. Having a local pharmacy partner ensures STATs arrive in a timely manner.
Aurora Long Term Care Pharmacy opened in 2021 with a team whose experience in long term care goes back more than a decade. We fill for skilled nursing facilities, assisted living communities, rehabilitation centers, memory care, group homes and sleep-away camps, from twelve beds to two hundred.
We care for the resident in the bed and the staff at the med cart in equal measure. Most of what we build, from packaging choices to eMAR integration, exists to take work off your nurses.
What we handle for your building
"With the challenges we face on a daily basis, having a pharmacy partner with outstanding communication is a must. The entire Aurora Team has been so responsive and helpful compared to the previous service level we received."
Switching pharmacies without adding work for your staff
The switch is our project to manage. Your team keeps passing meds while we handle profiles, packaging setup and the integration behind the scenes.
The right format depends on your building. We set it up to match how your nurses work, and we'll adjust it if it isn't fitting.
Multi-dose strip pouches
One sealed pouch per resident, per pass time. The nurse tears, checks the printed label and passes. No popping ten cards for one resident.
Punch cards and blister packs
Thirty-day cards for buildings that count by card. Cycle filled on your schedule, labeled to your eMAR's naming.
Everything that doesn't fit a card
STAT orders, first doses and the electronic backup box
New admissions and STAT orders don't wait. First doses come out of your electronic backup box while the fill is on the road, and we restock and reconcile the box for you rather than leaving it to a nurse at shift change.
What Aurora does for skilled nursing, assisted living, memory care, rehabilitation and group homes across Michigan.
Pharmacy operations
Cycle fill on your schedule, unit-dose or card packaging, med cart setup, and routine cart checks documented for survey. Short-cycle and Part D requirements handled on our side.
eMAR and EHR integration
We connect to PointClickCare, ECP, Eldermark, ALIS, Yardi and QuickMAR. Orders, changes and refills flow into your chart instead of onto a fax queue.
Delivery and after hours
Same-day and emergency runs on routes we manage, and a pharmacist reachable 24/7. Electronic backup box restocked and reconciled by us.
Staff support and in-services
In-services on site, on your schedule, at no charge. New-nurse orientation to our packaging and ordering, plus flu and immunization clinics for residents and staff.
Billing and coverage
Part D, Medicaid and private pay billed correctly the first time. Families can pay online, and our staff takes the call when a statement is questioned.
Consultant pharmacy
Monthly chart reviews, facility specific reporting, and a consultant pharmacist who attends your meetings. See consultant services.
The full service list
Switching pharmacies without adding work for your staff
Chart review is the minimum. The value is in the reporting your DON can act on and a pharmacist in the room when your committees meet.
Two locations, a small team, and long term care work you can see the point of. Current openings are below.
Pharmacy technician
Filling and checking unit-dose and card packaging, cycle fills, cart work and order entry. Michigan technician license or willingness to certify. Long term care experience helps but is not required.
Billing and intake specialist
New resident intake, insurance verification, Part D and Medicaid claims, and the phone calls that come with a statement. Detail work with real consequences, so accuracy matters more than speed.
Apply
Thanks. Your application is in, and someone from our team will be in touch.
PDF or Word, up to 8 MB. Optional.
Prefer email? Send a resume to admin@auroraltc.com.
We'll learn how your building runs, share where we can help, and handle the transition end to end.
Start a conversation
Thanks for contacting us. We'll reach out shortly.
Or call us directly at (833) 697-0008.
Contact us
Traverse City, MI 49686 Phone: (833) 697-0008 Fax: (888) 498-1343 admin@auroraltc.com
Mattawan, MI 49071 Phone: (269) 668-1449 Fax: (888) 498-1343 admin@auroraltc.com
We service skilled nursing, assisted living, memory care, rehabilitation, group homes and sleep-away camps across the northern half of the state and the Upper Peninsula. Routes run out of our Traverse City pharmacy, so orders arrive the same day rather than on a downstate hub’s schedule.
Our Traverse City pharmacy
Traverse City, MI 49686 Phone: (833) 697-0008 Fax: (888) 498-1343 admin@auroraltc.com
Buildings we deliver to
Our northern routes reach facilities in and around these towns. Delivery is same day, and a pharmacist is reachable after hours.
Not on the list? Call (833) 697-0008. Between our two pharmacies we cover the entire state.
We service skilled nursing, assisted living, memory care, rehabilitation, group homes and sleep-away camps across southern and western Michigan. Routes run out of our Kalamazoo pharmacy, so orders arrive the same day rather than on a regional hub’s schedule.
Our Kalamazoo pharmacy
Mattawan, MI 49071 Phone: (269) 668-1449 Fax: (888) 498-1343 admin@auroraltc.com
Buildings we deliver to
Our southern routes reach facilities in and around these towns. Delivery is same day, and a pharmacist is reachable after hours.
Not on the list? Call (269) 668-1449. Between our two pharmacies we cover the entire state.
Our Legal Duty
We are required by law to protect the privacy of your information, provide this notice of our information practices, and follow the information practices that are described in this notice. Accommodate reasonable requests for your health information to be communicated by alternative means or at alternative locations.
Health Insurance Portability & Accountability Act
Aurora Long Term Care is committed to protecting your privacy. As a healthcare provider, we know that your trust in us is of central importance. This policy discloses our information use and policies and procedures in detail. Please read it to learn more about the ways we protect the information we collect and to find out how you can limit the information about you that is shared.
Strict Security Measures
Aurora Long Term Care takes the security of information very seriously and has established security standards and procedures to prevent unauthorized access to patient information. We maintain physical, electronic, and procedural safeguards to comply with federal standards to guard patient information.
Uses and Disclosures of Protected Health Information
There are two categories for the use and disclosure of our patients’ Protected Health Information: (A.) information that we can use and disclose without the patient’s prior consent; and (B.) information that we cannot use or disclose without the patient’s prior authorization.
Treatment
In the first category, we are permitted to use and disclose our patients’ Protected Health Information in connection with their medical treatment in situations such as allowing a family member or other relative or a close personal friend or other person involved in the patient’s health care to pick up the patient’s prescriptions and to receive Protected Health Information that is directly related to the patient’s care. In doing so, we are to use our professional judgment and experience with common practice in determining what is in the patient’s best interest. Other examples include sending information about a patient’s prescriptions to the patient’s family doctor or to a specialist who is treating the patient or to a hospital where the patient is receiving care, particularly if the patient has suffered a health emergency.
Payment
If a patient is covered by a pharmacy benefit plan, we are entitled to send Protected Health Care Information to the plan or to another business entity involved in our billing system describing the medication or health care equipment we have dispensed so that we can be paid.
Health Care Operations
In addition, we can provide Protected Health Information for health care operations such as evaluations of the quality of our patients’ health care in order to improve the success of treatment programs. Other examples include reviews of health care professionals, insurance premium rating, legal and auditing functions, and business planning and management.
Other Permitted Uses and Disclosures
There are a number of other specified purposes for which we may disclose a patient’s Protected Health Information without the patient’s prior consent (but with certain restrictions). Examples include public health activities; situations where there may be abuse, neglect or domestic violence; in connection with health oversight activities; in the course of judicial or administrative proceedings; in response to law enforcement inquiries; in the event of death; where organ donations are involved; in support of research studies; where there is a serious threat to health and safety; in cases of military or veterans’ activities; where national security is involved; for determinations of medical suitability; for government programs for public benefit; for workers’ compensation proceedings; when our records are being audited; when medical emergencies occur; and when we communicate with our patients orally or in writing about refilling prescriptions, about generic drugs that may be appropriate for a patient’s treatment, or about alternative therapies.
For purposes other than those mentioned above, we are required to ask for our patients’ written authorizations before using or disclosing any of their Protected Health Information. If we request an authorization, any of our patients may decline to agree, and if a patient gives us an authorization, the patient has the right to revoke the authorization and by doing so, stop any future uses and disclosures of the patient’s health information that the authorization covered. An example of a situation where the patient’s prior authorization would be required would be if we wish to conduct a marketing program that would involve the use of Protected Health Information.
Patients’ Rights
HIPAA and the Regulations provide our patients with rights concerning their Protected Health Information. With limited exceptions (which are subject to review) each patient has the right to the following:
Patient’s Record
Each patient can obtain a copy of his or her Protected Health Information upon written request. The only charge will be based on our cost in responding to the request. The amount of the charge will vary depending on the format the patient requests and whether the patient wants the record or a summary, and whether it is to be delivered by mail or otherwise. The patient will be told of the fee when the patient’s request is received. If at the time of the patient’s request we maintain an electronic health record with respect to Protected Health Information, the patient has a right to obtain a copy of the patient’s Protected Health Information in electronic form and to direct that the copy directed to a clearly identified person or entity.
Accounting for Disclosures
Each patient can, upon written request, obtain a list of the disclosures of the patient’s Protected Health Information that have occurred within the 6 years preceding the request, except for disclosures made for the purposes of treatment, payment or health care operations and certain others. There will be no charge for the first request in any 12 month period, but we are entitled to charge a reasonable cost based fee for additional requests made in the same period of time. However, if at the time of the patient’s request we maintain an electronic health record with respect to Protected Health Information, the foregoing exception will not apply and the period covered for the accounting will be the 3 years preceding the request.
Amendments
Each patient may ask to change the record of his or her own Protected Health Information upon written request explaining why the change should be made. We will review the request, but may decline to make the change if in our professional judgment we conclude that the record should not be changed.
Communications
Upon written request, each patient can ask us to communicate with him or her about their own Protected Health Information in a confidential manner such as by sending mail to an address other than the home address or using a particular telephone number.
Special Restrictions
Upon written request, each patient can ask us to adopt special restrictions that further limit our use and disclosure of the patient’s Protected Health Information (except where use and disclosure are required of us by law or in emergency circumstances). We will consider the request; but in accordance with HIPAA we are not required to agree to with the request; provided, however, we will comply with a patient’s request to restrict the disclosure of Protected Health Information to a health plan if the disclosure is for payment or health care operations (excluding treatment), and the disclosure pertains solely to a health care item or service for which we have been paid out of pocket in full.
Complaints
If a patient believes that we have violated the patient’s rights as to the patient’s Protected Health Information under HIPAA or if a patient disagrees with a decision we made about access to the patient’s Protected Health Information, the patient has the right to file a written complaint with our Contact Person listed below. Our Contact Person is required to investigate, and if possible, to resolve each such complaint, and to advise the patient accordingly. The patient also has the right to send a written complaint to the U.S. Department of Health and Human Services. Under no circumstances will any patient be retaliated against by this pharmacy for filing a complaint.
Questions or complaints
If you have any questions or complaints, please contact us at admin@auroraltc.com OR via mail: